Dogs Delight Privacy Policy

Here at Dogs Delight we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.  We will not pass your details to any other organisation except where it is necessary to fulfil our contract with you or where it is required by law.  

From time to time we may contact you by email with special offers or details of other products we provide.  

You will be asked to accept these terms whenever you open an account with us or make any changes to your account details.

This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about customers, visitors to our website, people who communicate with us, people whose services we use and employees & sub-contractors. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.dogs-delight.co.uk you are accepting and consenting to the practices described in this policy. We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

1. Customers 
We collect your name, address, email address, telephone number and other optional information. You are also required to confirm acceptance of our terms and conditions which includes your consent to our use of your data. Each time you make a purchase, details of your order are processed and retained. At the point of checkout, we pass you to a secure website operated by Paypal  or Stripe.  These websites are secure but outside our control. They will take your payment details, inform us whether the transaction was successful and confirm your contact details, the order number and the amount paid. At no time do we have any access to your payment card details. Please visit PayPal and Stripe websites for details of their privacy policies. The information we collect is used to enable us to fulfil our contract with you and to contact you should we have any queries regarding your order. It also enables you to review past orders and re-order based on previous preferences. We may use your email address to contact you occasionally with details of our services, products and special offers. You may request deletion of your information at any time by emailing us requesting that your data be deleted. On receipt of this instruction we will immediately close your account and delete all personal data associated with your account. However, where you have an active subscription or an incomplete order or where there is a payment outstanding, we will defer the deletion of your account until all transactions are complete. We may also defer deletion of your data if we are legally obliged to hold your data for any reason.

2. Visitors To Our Websites
You may visit our website and browse its public content without revealing any personal information including your identity. As a registered customer, you will have access to your account which requires you to identify yourself by signing in. You may also delete your account. Use of cookies Cookies are defined as small text files generated by a website and saved by your device. Their purpose is to remember information about you and may be used to store login information, preferences and site settings. When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns using Google Analytics which generates cookies. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We also store small temporary pieces of ‘cookie type’ information on our server (sometimes referred to as ‘sessions’ ). These are small files of information created when you visit our site and used to enhance your experience when using our site, for example by remembering whether you are viewing the site on a computer, tablet or mobile device and storing the items in your shopping basket while you browse our product pages.

3. People Who Communicate With Us Email
We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

4. People Whose Services We Use
Contact details and invoices for people and organisations whose services we use to supply, maintain or insure our business are filed and held for seven years for HMRC purposes. This includes those people whose services we employ on a self-employed basis to help manufacture and sell our products. External suppliers who may have access to your information are contracted to provide: • Accountancy and audit services • Computer and website services • Marketing services External suppliers who may have access to your information are subject to a confidentiality agreement and must have in place an appropriate privacy policy to ensure the protection of any data to which they have access.

5. Where We Store Your Information
The information we collect from you will be stored in secure database server provided by a UK based hosting service Additionally, we may sometimes store contact details on a mobile phone. Where you have a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You should be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

6. Complaints and Queries
We continually strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If you want to make a complaint about the way we have processed your personal information, you should contact us in the first instance but if you feel we have not adequately addressed your concerns you should contact the ICO in their capacity as the statutory body which oversees data protection law.

How We Use and Retain Your Information

The information you provide when you register with us, together with details of purchases you may make, is held on our secure database.  It is used to enable us to fulfil our contract with you, to enable you to review past orders and re-order based on previous preferences.  We may also use your email address to contact you occasionally with details of our services, products and special offers.

You are free to request deletion at any time using the ‘Delete My Account’ button on your Account page or by emailing us requesting that your data be deleted.  On receipt of this instruction we will immediately close your account and delete all personal data associated with your account.  However, where you have an active subscription or an incomplete order or where there is a payment outstanding, we will defer the deletion of your account until all transactions are complete.  We may also defer deletion of your data if we are legally obliged to hold your data for any reason. 

Cookie Policy

Cookies are defined as small text files generated by a website and saved by your device. Their purpose is to remember information about you and may be used to store login information, preferences and site settings.